Policies

Privacy Policy:

  • Information Collection: We collect personal information, such as name, email address, and shipping address, to process orders and provide customer service.
  • Security Measures: We implement industry-standard security measures to protect. customer information, including encryption and secure data storage.
  • Third-Party Sharing: We do not sell or share customer information with third parties, except for purposes of order fulfillment and customer service.
  •  Cookies: We use cookies to enhance the browsing experience and track website analytics. Customers can manage cookie preferences through their browser settings.

Terms of Service:

  • Acceptance of Terms: By using our website or purchasing products, customers agree to these terms and conditions.
  • Product Descriptions: Product descriptions are accurate at the time of publication but may be subject to change without notice.
  • Pricing: Prices are subject to change without notice. All prices are listed in USD and do. not include applicable taxes or shipping fees.
  •  Intellectual Property: All content on the website, including text, images, and logos, is the intellectual property of Baum de Visage and may not be reproduced without permission.
  •  Limitation of Liability: Baum de Visage is not liable for any damages resulting from the use of our products or website.

Shipping Policy:

  • Shipping Methods: Orders are typically processed and shipped within 7-10 business. days. We offer standard and expedited shipping options.
  •  International Shipping: International shipping is available, with delivery times varying by destination. Customers are responsible for any customs fees or import taxes.
  •  Order Processing: Orders are processed Monday through Friday, excluding holidays. Orders placed after 12:00 PM EST may be processed the following business day.

Return and Refund Policy:

  •  Eligibility: Unused and unopened products may be returned within 30 days of purchase for a full refund, minus shipping costs.
  •  Return Process: To initiate a return, customers must contact customer service for a return authorization number. Returns must be shipped back to us at the customer expense.
  •  Refund Method: Refunds are issued to the original form of payment within 5-7 business days of receiving the returned product.

Cancellation Policy:

  •  Order Modification: Orders may be modified or canceled within 24 hours of purchase by contacting customer service. Once an order has shipped, it cannot be modified or canceled.
  •  Cancellation Fees: There are no cancellation fees for orders canceled within 24 hours of purchase.
  •  Refund Timing: Refunds for canceled orders are issued within 5-7 business days to the original form of payment.

Customer Service Policy:

  •  Contact Information: Customer service can be reached via email at smoothskinbymel@gmail or by phone at (262) 880-2660. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM EST.
  •  Response Time: We strive to respond to all customer inquiries within 24 hours during regular business hours.
  •  Support Channels: Customer support is available via email and phone. Live chat support may be added in the future.

Warranty:

  •  Warranty Coverage: Products are covered by a 90-day warranty against defects in materials and workmanship.
  •  Warranty Claims: To initiate a warranty claim, customers must contact customer service with proof of purchase and a description of the issue.
  •  Limitations: The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

 

Robert Aston

★★★★★

" I have been using various aftershave and lotions since I was a teen. Recently I added Baum De Oisage products to my shaving experience. I was using Nivea Baum Sensitive until I tried Baum De Oisage products. Their brand required less baum to cover more area, which for me reduces my yearly shaving cost. But, the real value is its performance, I find it immediately leaves my face and head much cooler and softer than Nivea."

Phil Hanyard

★★★★★

"I appreciate this aftershave balm, Baume de Visage. As you know, I began using it after you looked at my face and noticed hair bumps on both sides of my face. The hair bumps came from ingrown facial hair and possible irritation from shaving. Upon using your product, I noticed that my skin appeared to be smoother. I really love the smell and natural ingredients that you use in your aftershave. It has been a tremendous blessing to me and I would recommend this product to anyone. Thank you very much for your transformational aftershave."

Henry O. Adkins

★★★★★

"I am elated with this after shave cooling balm, I not only shave my chin every other day but I also shave my rather large head at the same time. Since I have been shaving my head it has never looked or felt better. This product is working for me. One last testimonial, I was in the sun for a little too Long the other day and received a sun burn on my head, face and neck. Because of the cooling properties of the product, I applied it to my entire head, face, and neck. The next day the sun burn was completely gone. My face, head and neck felt great. And I ended up with one of the smoothest and best-looking tans of my life. To maintain that look I apply the product everyday whether I am shaving or not. This is a great product. The cream in the jar is what I apply and need. I find it better suited for me."

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